A portfolio of work
Bringing obsessive craft to the unloved corners of enterprise UX.
Work
Evolving JSM's linear automation builder into a true orchestration platform with parallel branches, conditional logic, and time-aware steps, while protecting the simplicity that teams already relied on, and learning exactly where power and clarity start to pull against each other.
Read case study ↗A two-phase story: turning static SOPs into executable, in-ticket runbooks, then letting post-launch signals reshape them into Mitigation inside Incident Command Center, a plan-centric, AI-assisted workspace for the moments that matter most.
Read case study ↗Diagnosing why a feature-complete AI agent wasn't landing, then resurfacing it as something IT teams actually reached for during a real incident.
Coming soon